Customer Experience Management (CEM) Support

How We'll Support You

As you’d expect, we practice what we preach. Our approach is very consultative and hands-on. We promise to deal with you in line with our own high principles of customer service. Here are some of the ways we will support you.

Mamut Service Level Agreement

As a valued customer of Mamut you are entitled to access a wide array of resources giving you the opportunity to benefit from the knowledge and experience of thousands of Mamut customers. We are confident that this will help you to be prepared for the day ahead and to be in total control of any situation faced by you and your business.

Mamut Service Agreement Upgrades

Your Mamut Service Agreement ensures that you always have the very latest version of your Mamut product. You will receive easy to install updates, including the latest functionality and support for new legislation and regulations, forms, changes in tax rates and other matters that affect your business. You will receive updates at least once a year, as well as updates of minor importance, which will be available for download on our website as and when issued.

Mamut Support Centre

We place great importance on providing a responsive and professional support department, which can promptly provide answers to your questions. Your Mamut Service Agreement entitles you to user support through telephone, e-mail, internet or directly from your program.

Mamut Information Desk

Within the program you will find a news channel that provides you with daily updates of information, news and user tips directly related to your program and area of business. Provided you are connected to the internet, Mamut Information Desk (MID) also contains a direct link to our support department. You are able to log your enquiries directly in the program, and receive answers through your MID. This means that even if you are unavailable, we are able to provide you with the answers to your questions quickly and efficiently.

Web server hosting

Web server hosting for your web site is included within the cost of your Mamut Service Agreement. You will also automatically receive an easy to remember web address e.g. www.mamut.com/yourcompany

Mamut Usermail and Mamut Newsmail

At regular intervals, interested users will receive e-mails with tips about using their Mamut system, news about the product range and other useful information.

Special offers

Your Mamut Service Agreement also entitles you to special offers on Mamut products, as well as products from market leading software vendors.